All orders include our Free Post Returns Service and Return Delivery by Royal Mail Tracked 24. At Checkout you will have the option to post your device via your own courier or use our Next Day Free Returns Address. Our free returns address only covers loss of items up to £500. If you will like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately if you have received your item damaged by the courier. Once your device is repaired it will be posted out same day via Royal Mail Tracked 24.
The Post Office state that they aim to deliver Royal Mail Tracked 24 the next working day - click here to read more. However, in certain circumstances it may take up to 10 working days, please click the link to read Royal Mail's Terms And Conditions.
As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer.
In the very rare occasion the device is lost in the post, we will need a copy of the original receipt for the item to make a claim.
If you would like to collect your parcel from your local APC Depot or to re-arrange your delivery please click here
When purchasing a product from Flash Tech Repair the courier used is selected by the company and can not be changed by request.
If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do promise it will dispatched within the promised 24 - 48 hours, unless any errors occur, which you will be informed about.
Please take your packaged device to your local post office (please refrain from taking directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code on from the Post Office so you can track your parcel. Failure to get a bar code will mean your parcel can not be tracked.
If you are returning a device, you can use the same postage label provided in the original confirmation email sent out.
When sending your device if you choose to include separate parts you are sending these at your own risk and we will not be held reasonable if these parts go missing before your package is delivered to us. Please ensure the parts are well sealed and wrapped so nothing goes missing. When your package arrives with us we log in all the separate parts we receive which can be seen on the repair tracker.
Payment can be made by Credit Card, Debit Card or Paypal.
Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.
No Fix, No Fee Policy - This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.
Non Refundable Repairs:
A few of our repairs are non refundable, this includes liquid damage repairs and/or liquid damage related repairs and diagnostics if you decide not to proceed with the repair.
All repairs (with the exception of software related, battery and water damaged devices) come with a 12 month warranty. Battery related repairs comes with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.
Our warranty does not cover repairs on Wifi Faults on the iPhone 4 and 4S.
If you take your device to a 3rd party after it has been repaired by Flash Tech Repair this will void the warranty on your device. This includes both repaired and purchased devices.
All software related repairs will not be covered by our warranty.
The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 1 year warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.
The warranty for refurbished phones sold by Flash Tech Repair differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur.
If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data store on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn't happen, however, if it does happen and the damages are significant we will offer a replacement or repair.
We will not be responsible for any damage or fault caused by a previous repair.
Repair Process & Delays:
We aim to repair your device within 24-48 hours of receiving it. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair tracker to see if there has been any new developments in relation to your repair.
If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.
Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts.
Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.
With screen repairs on Samsung Devices there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break, before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.
Liquid Damage repairs can take up to 7 - 14 days.
Any Motherboard related repairs can take up to 7 - 14 days.
Any Software related repairs can take up to 7 - 14 days.
Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.
If we receive your device and we find there is nothing wrong with the device, we will send it back and refund you the difference. However, there will be a £9.99 handling fee deducted, this covers postage & diagnostic costs.
When you send your mobile device in to us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.
Water Proof Repairs:
Mobile devices that are sold as being waterproof are originally sealed in the manufacturers factory with special machines and special liquid proof gaskets.
When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialized equipment required. However, we always use grade A parts and use the best possible techniques.
Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, WIFI, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don't miss any faults and provide the best service possible.
Please ensure your data is wiped or back up via your operating system before sending your device to us. Our repairs are done in a professional manner but we cannot guarantee data will be on the device on return to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim and memory cards be taken off the device before sending to us for repair.
If you wish to cancel your repair, you must do this before we commence any repairs. We will fully refund your order if the request is made before any repair commences. We aim to carry out your repair on the same day your device is received. We are unable to cancel any repair that has already commenced.
To cancel, please email firstname.lastname@example.org or phone 0208 5000 308 during working hours.
We reserve the right to make changes to this website and terms and conditions.
We operate a no fix, no fee policy.
Phone Rental Service:
If we don't have the rental phone you have ordered in stock, we will automatically upgrade your order.
To obtain the full refund of your security deposit all data and accounts will need to be factory reset so we can use the phone for another customer, until this is done, the hire period will continue.
As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.
Emailing & Messaging:
We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday.
Please note, that messages left using our Zopim messaging app may result in a longer response time compared to emailing us directly on email@example.com.
This only covers customers who can provide a legitimate tracking code for the services we provide, your own courier services are not included.
This is up to the value of your device or £500, whichever is the cheapest amount, this will cover for a like for like replacement of the handset/tablet sent in.
The insurance is for when the device is in transit only.
The insurance covers postal loss only. We will cover loss of your device only when it fails to be delivered and the courier company we have used confirm the item as lost.
Lack of secure packaging can result on a claim being denied.
We will not cover loss of any device if packaging has been tampered with.
We will also not cover damage that has occurred due to postal handling process.
If we replace a device for a like for like model for any reason, this comes with a 3 month Flash Tech Repair warranty, this does not cover accidental damage.
This insurance cover is provided by Flash Tech Repair and not by Royal Mail.
The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair.
The diagnostic is in process throughout the duration of the time your device is in our possession as this is an ongoing operation.
At Flash Tech Repair we will not repair any device that has been blocked. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded.
If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be sent back and the customer will be refunded, if it was sent in for a diagnostic or liquid damage this will not be refunded.
All discount codes carry a minimum spend of £19.99 for it to become valid. Discount codes cannot be applied to additional repairs which may be required.
We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include diagnostic and water damage related repairs.
Please note that if our packaging is checked out as an additional option, this is only available for 1 time being sent out and not multiple times, this service can be sent out additionally if it is checked out once again.
14 Day Money Back Guarantee:
With all refurbished phones sold, we give our customers a 14 day money back guarantee, if your unsatisfied with the device you have 14 days in which you can return the mobile device and get a refund if required.
If you check out a phone and a repair with Flash Tech Repair within the repair time frame, then excise the 14 day money back guarantee on the purchased phone after your phone has been repaired you will be charged £9.99 for the rental charge of the phone as this would be classed as a phone rental.
All our refurbished mobile phones are sold in subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies, you can read more about it here.
If we have carried out a liquid damage, screen or mother board related repair on any of the following devices and error 53 appears on the device, we will not be held accountable. This is an issue with Apple and not due to the repair carried out by Flash Tech Repair and it will not be covered by our warranty.
iPad Mini 3
iPhone 6 Plus
iPad Air 2.
If you wish to make a compliant, please email firstname.lastname@example.org or call 0208 5000 308 during working hours.